No notification when doorbell rung

[nh603]

I receive all camera notifications (and all are turned on), but when someone rings the doorbell there is no notification or any record of the button push/ring in Home app activity. 

[Anonymous]

Good luck mine never worked so i returned it and swapped it for a camera that decided it didn't want to work either after a week or so 

[Lance_L]

Hi everyone,

Thanks for posting. I apologize for the inconvenience — let's get this sorted out.

@nh603, a few questions: what type of Nest doorbell do you have? Do you have an iOS or Android device? Did the notifications work before? Also, did you try to use a different mobile device?

Let me know, and I’ll be happy to help.

Best,

Lance

[Lance_L]

Hello nh603,
 

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Lance

[zoeuvre]

Hello there, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Thanks,

Zoe