Can not get video on nest cam while away from home.

[Jmcnabb]

When I initially installed the camera I could get video while I was not at home. The first time I used it I was 6 hrs away. Now, it will never show me video, just pictures or events. That's even when I am in the some town. 

What has gone on? Any help is appreciated.

Thank you

[Cookky]

I’m the same. First years subscription was fine, I’ve paid the last 2 yrs and still no video? No idea who to even contact 

[Anonymous]

Check in the camera box if you stiill have it. There's a phone number on the little leaflet in the box.

[Juni]

Hi folks,

Thanks for reaching out. A few questions: What Nest camera are we working on? Is your Nest aware subscription up-to-date? Have you checked if you use the same email address when you purchased your Nest Aware subscription? How many home structures do you have? 

I look forward to your responses.

Regards,

Juni

[Lance_L]

Hey everyone,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Thanks Juni for the help.

Best,

Lance

[EmersonB]

Hello folks,

@All, It's us again. we're bumping up this thread to ensure that everything is covered here. We wanted to know if you still need our assistance. Let us know your update here.

I appreciate your response, Lance and Juni.
 
Regards, 
Emerson

[EmersonB]

Hey everybody,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Best, 
Emerson

[Anonymous]

The cameras and app are garbage. To any prospective buyers just don't buy google products they sell rubbish then abandon the consumer.

[Juni]

Hi folks,

Jmcnabb and Cookky, I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Fraa, we'd like to look more into your case if you could share more info. As well, we'd appreciate it if you could keep your comments kind, and productive to those seeking help. Thank you.

Best,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Anonymous]

I reiterate if you're a prospective buyer just dont buy google cameras they're absolute garbage