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Can't Add New Camera to Alexa

hww
Community Member

Same issue reported in this thread. Posting it again as it is locked and no solution provided.

How do I add new 2021 Nest Camera to Alexa? Note: ... - Google Nest Community

 

Basically, the Nest App doesn't allow me to add new Google Nest Camera, prompting me to use Google Home instead. I end up having my thermostat and doorbell in the Nest App, and the camera in Google Home App.

 

When I add devices to Alexa, it only has a 'Google Nest' skill, which only discovers devices in the Nest App, NOT the camera added in the Google Home App.

1 Recommended Answer

Cathal_S
Gold Product Expert
Gold Product Expert

Hi again,

I agree it's confusing, I myself own 1 x 1st Gen and 2 x 2nd Gen indoor wired cameras and I much prefer using the original Nest app to the Google Home app for monitoring. If you have switched to the latest version of the Google Nest aware subscription then you can have as many camera's as you wish of either generation within the one subscription. 

 

As this is a community forum mainly supported by other users and community specialists then the best way to leave feedback (have a grumble) that actually gets through to the people that can make changes is by using the Google Home app.

Leave Feedback:

https://support.google.com/googlenest/answer/7071494 

Google have said that they plan on making changes to the Google Home app during this year that will bring a lot more features that are available in the Nest app and also making the cameras available from a web browser. Hopefully when this happens it could make Alexa integration possible.

 

Edit: A Nest Aware subscription should work for both the Google Home and Nest app if you have migrated from a Nest account to a Google account and updated your subscription to the latest version.

https://support.google.com/googlenest/answer/9546397 

 

Regards,

Cathal

Regards,
Cathal

View Recommended Answer in original post

6 REPLIES 6

Cathal_S
Gold Product Expert
Gold Product Expert

Hi hww,

Google have stated that the new Nest camera's have been built to work exclusively with the Google Home app. Hopefully Google, Amazon or a third party developer can create a skill / action that makes them work with Alexa but there isn't one available currently.

 

Regards,

Cathal

Regards,
Cathal

hww
Community Member

Hi Cathal, this termnology of gen 1, gen 2, indoor, outdoor and battery/wired is really confusing. I purchased 2 Nest Cams (indoor or outdoor, battery) hoping it could just aligns with my pre-installed Nest doorbell camera, and hoping just to have one online service subscription for all my cameras. Now it turns out Google decided to let their new cameras work only with Google's App, not with any other App or Smart home hub service, at same time hoping users would buy the Nest Aware subscription, which ironnically doesn't work with Nest App. Given this awkward design, Google or Nest really should't brand as compatible with Alexa. Control Nest products with Amazon Alexa - Google Nest Help It confuses user and waste people's time. I would have just returned both the cameras I purchased if I didn't screw them on the wall.

Sorry for the grumble.

Cathal_S
Gold Product Expert
Gold Product Expert

Hi again,

I agree it's confusing, I myself own 1 x 1st Gen and 2 x 2nd Gen indoor wired cameras and I much prefer using the original Nest app to the Google Home app for monitoring. If you have switched to the latest version of the Google Nest aware subscription then you can have as many camera's as you wish of either generation within the one subscription. 

 

As this is a community forum mainly supported by other users and community specialists then the best way to leave feedback (have a grumble) that actually gets through to the people that can make changes is by using the Google Home app.

Leave Feedback:

https://support.google.com/googlenest/answer/7071494 

Google have said that they plan on making changes to the Google Home app during this year that will bring a lot more features that are available in the Nest app and also making the cameras available from a web browser. Hopefully when this happens it could make Alexa integration possible.

 

Edit: A Nest Aware subscription should work for both the Google Home and Nest app if you have migrated from a Nest account to a Google account and updated your subscription to the latest version.

https://support.google.com/googlenest/answer/9546397 

 

Regards,

Cathal

Regards,
Cathal

hww
Community Member

Cathal, thanks for the reply! Appreicate your explanation. I just followed your suggestion and shared my feedback to Google. Hopefully they will address the situation. Thanks!

Brad
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

 

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Best regards,

Brad.

S3bryan
Community Member

I hate to be the vinegar in the group but we all know this will not happen. Google wants all users to exclusively use their app. If you notice they have been heavily integrating their chrome TV which competes with the fire TV. They want everyone to use the Google products which is why they canceled the program works with Nest. Their biggest priority right now is having the Home Hobbs wish everyone a happy birthday and to be able to make chrome TV work better. They could care less about the nest products they purchased, which includes the security and the nest cameras. Sad but true