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Can't access saved snapshots

WalkTheDogs
Community Member

I have a later model Nest cam which uses Google Home.  I have an Event (a tail-less raccoon on my kitchen deck, not that it matters) that I want to download and post to a social media group. I know how to create the snapshot from my Event history. I just don't know where that snapshot is landing or how to get to it.

On my iPhone in Google Home and from the hamburger menu, I click "Save clip". I get a message "Downloading...", then "Download complete." Then the message disapears. But where did it put the downloaded snapshot?? I can't find the option to view that downloaded snapshot or, better, all of my saved snapshots.

I've spent an hour scanning Google Help posts about this. They say to click "Event Details".  But I don't have an "Event Details" menu option. Under the ",,,"menu all I have are Settings, Event feedback, Help, Feedback and Cancel.  Under  the video I just have history collapse controls and the standard video controls.

2 Recommended AnswerS

MplsCustomer
Bronze
Bronze

@WalkTheDogs 

The Google Home app saves downloaded clips in your Photo app on the iPhone. We usually get a message asking us to verify our settings for the Google Home app with regard to downloads when we download a clip.  Once in awhile the download just doesn't happen and we have to do it again.

But there is no capacity to save "snapshots". It only downloads video clips. You'll have to create your own snapshot using your phone's capabilities.

View Recommended Answer in original post

EdmondB
Community Specialist
Community Specialist

Hello WalkTheDogs,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer.

Best,
Edmond

View Recommended Answer in original post

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@WalkTheDogs 

The Google Home app saves downloaded clips in your Photo app on the iPhone. We usually get a message asking us to verify our settings for the Google Home app with regard to downloads when we download a clip.  Once in awhile the download just doesn't happen and we have to do it again.

But there is no capacity to save "snapshots". It only downloads video clips. You'll have to create your own snapshot using your phone's capabilities.

EdmondB
Community Specialist
Community Specialist

Hello WalkTheDogs,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer.

Best,
Edmond

EdmondB
Community Specialist
Community Specialist

Hi there,

 

Checking in to see if you still need help. Let me know if you have additional questions.

Best,
Edmond

WalkTheDogs
Community Member

No, thanks. I got the answer I needed.

Jenelyn_O
Community Specialist
Community Specialist

Hey WalkTheDogs,

 

We're glad to hear that. Please feel free to let us know if you have questions or concerns in the future, as we'll be willing to assist you from there. 

 

I appreciate the help, @MplsCustomer and Edmond.

 

Cheers,

Jenelyn