We Couldn't Connect to that network error

[wxbear73]

I am trying to setup my doorbell using the Home app. I get the app connected to the device but then when it goes to connect to the network it comes back and says "Something Went Wrong. We Couldn't Connect to that Network. Check Your Password." My network already told me that the doorbell accessed it successfully. Problem is at this error the only options are to try again or exit setup. Exiting setup leaves the device not setup. There seems to be no way to access network settings without a device setup to change them. I can't seem to find a way to even check network settings. I have tried Uninstalling the app, clearing cache and data and trying setting everything up from scratch but it never asks me to choose a network again. That setting must be saved somewhere outside of the Home app.

[Lance_L]

Hi wxbear73,

Thanks for posting in our Community. I’m sorry to hear that you’re having issues setting up your Nest doorbell. Let’s check it out.

A few questions: what type of Nest doorbell do you have? What is the color of the status light? Are you using an iOS or Android device?

If you have a Nest Doorbell (battery) or a Nest Doorbell (wired, 2nd gen), follow the steps below:
 

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the device and then connect it to the USB cable and power adapter (skip this if you have a wired doorbell).
3. Locate the reset pinhole on the back of the device.
4. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the device starts the factory reset, and you’ll hear a confirmation tone.
5. Release the button. Your device will restore to its factory settings.
6. After the factory reset, your device will appear as "Offline" in the app until you remove it.
7. To remove it from the app, open the app, then tap Settings > Remove device>  Confirm.
8. Make sure the phone is on the same Wi-Fi network as the selected network for the Nest device.
9. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
10. Cellular data should be turned off.
11. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Google Home app.
12. Start adding the device back to the Google Home app.

Let me know how it goes.

Best,

Lance

[Lance_L]

Hello wxbear73,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Regards,

Lance

[wxbear73]

I was able to get the doorbell to finally connect to my network. 

[Lance_L]

Hey wxbear73,

I’m happy to hear that the issue has been resolved. Feel free to reach out if you have any other questions in the future.

Cheers,

Lance