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Can’t add second camera to my subscription

Jewel
Community Member

I have two indoor nest cameras. I subscribed £40 to the Nest app with my first. I then purchased a second. I migrated to a Google nest account. I should be able to add my second camera to the subscription but when I get to pay now it says my request failed. Spent at least 3 hours on chat and phone to Google and nest but they can’t resolve this simple issue so I have one camera that only shows live feed. Useless!

5 REPLIES 5

MarilynT59550
Community Member

How did you get hold of Nest by phone?

MarilynT59550
Community Member

How did you reach them by phone?

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.