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Cameras and Doorbells

Blog Posts

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

New updates to Google Home for camera users: new AI image detection, requested f... Read more

Forum Posts

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 13608 Views
  • 0 replies
  • 5 kudos

Wired Nest Camera Battery Low

My outdoor nest camera is hard wired through the garage and the battery is showing low. I changed the setting so it does not get triggered as much, however, will it recharge on its own by doing this?

Drop Cam Replacement Was Returned by Mistake

I received the replacement but I mistakenly returned it thinking it needed to be hard wired vs. being on wifi (since it was saying I needed to connect it to my computer to connect it to the network and I was also having problems connecting the camera...

Breezy34 by Community Member
  • 1149 Views
  • 5 replies
  • 0 kudos

Nest Hub Max gaps in event history

Is anyone else having issues of gaps in event history? I see large gaps saying no events detected when I know for a fact that I have been walking by my hub max numerous times. I checked the wifi settings and it has a strong signal to it, so that is n...

GaDeb by Community Member
  • 577 Views
  • 2 replies
  • 0 kudos

Resolved! Dropcam & dropcam pro

Will the Dropcam HD be unsupported on April2 2024. The notice says drop cam and drop cam pro will not be supported.

Rtharter by Community Member
  • 1316 Views
  • 6 replies
  • 0 kudos

Stuck in Enhanced Zoom

I accidentally enabled enhanced zoom and now it's stuck. There is no minus option at the bottom left of the camera's live feed to disable withing the Nest app or the Home app. That appears to be where you shut it off based on prior complaints but I d...

Frayed power cord

I noticed the other day that the power cord on my indoor nest cam has started to fray. It’s been in the same spot since I brought it and never moves. Wires are visible which has made me think it is unsafe so I’ve had to unplug it. The warrantee ended...

factory reset does not work

my brother in law installed my nest door bell gen 2 wiredi tried to change the wifi password on the doorbell and followed instructions to remove it from my app and do a factory reset so that it could be added againnow the light stays solid white and ...

lhp83 by Community Member
  • 2117 Views
  • 8 replies
  • 1 kudos

Battery doorbell

Today I had a issue occur where I can't hear people on my doorbell via my s21 5G, I also tried on my S22 5G. However my daughter has a S21 s is fine. I have deleted app reinstalled same issue. Any insight?  

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Rob80 by Community Member
  • 851 Views
  • 5 replies
  • 0 kudos

Outdoor Camera does not detect people

I have 2 cameras. 1 is a doorbell cam and the other is an outdoor cam with a solar power source.My outdoor battery is always fully charged and my doorbell is hardwired.Because my porch and front door are elevated both cams (door and driveway) are mou...

Kendread by Community Member
  • 666 Views
  • 2 replies
  • 0 kudos

DROP CAM Replacement

So, no more drop cams. I don't ever remember getting an offer to replace, I searched to no avail. SO -- is that the only way to tell if i am eligible for a replacement? whether i am or not -- i can't seem to find out what product is recommended to re...

JMOC by Community Member
  • 5101 Views
  • 30 replies
  • 0 kudos
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