Nest Doorbell Wired

[Ellie888]

Hi, 

I have been having trouble with my Nest doorbell. Initially connected to the app without any problems. Then it randomly stopped working on my app. Now it’s saying it’s already linked to another account but there is nothing showing on my account? How do I solve this? Very frustrating. 

[MplsCustomer]

@Ellie888 

Is the message about being connected to another account showing up when you try to reinstall your doorbell in the Google Home app?

One possible cause is that you removed it from your Google Home app when you were not connected to your Wi-Fi, or for some reason the manual reset didn't happen. If so, then you need to do a manual factory reset (https://support.google.com/googlenest/answer/9252162).

[Jenelyn_O]

Hi there,

@Ellie888, thanks for reaching out. I just want to check if you managed to see the response above. Were you able to try the troubleshooting steps that have been provided? Please let us know how it goes.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn