Can't add to net after factory reset

[Mikechunyang]

I have changed WiFi password and try to add camera in to the WiFi however it doesn't work after I reset the camera. Home app shows can't find/connect to camera. Anyone can help?

[MplsCustomer]

@Mikechunyang 

Did you press the reset button for at least 12 seconds, until the status light stops blinking yellow and turns solid yellow and you hear a confirmation tone for the factory reset?

https://support.google.com/googlenest/answer/9252162

[Mikechunyang]

Yes I did before, However it didn't work.

I finally figured out that I shall not plug in the power until the installation steps tell you to do so. 

All sorted now. Thank you for your comment.

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm glad to hear that the issue is now resolved. I'll leave this thread open for 24 hours in case you have any questions or concerns, so we can further assist you. 

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Robo165]

Same issue. Outdoor battery cams went off line and now even with a factory reset neither can will detect or activate. 

[Jenelyn_O]

Hi Robo165,

Were you able to try charging your Nest Camera?

Thanks,

Jenelyn

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan