Can't connect Nest Cameras ti wifi

[JDIANASUTHERLAN]

Cannot connect hardwired nest cameras after power outage. No icons on the App. Cannot add a device as instructed with QR code. Camera lights are green, so they are working

[MplsCustomer]

@JDIANASUTHERLAN 

If there's a power outage, we sometimes have to briefly unplug one or two of our Google Nest Outdoor Cameras to get them to come back online.

[JDIANASUTHERLAN]

That did not work. Nor did rebooting and new router. Or te- loading the app. Can’t get the cameras re-loaded on the home app do not functional. 

[MplsCustomer]

@JDIANASUTHERLAN 

You said you had "hardwired nest cameras" so I assumed you had older Google Nest Outdoor Cameras or Google Nest Indoor Cameras that work in the Google Nest app, but if you're trying to reinstall cameras in the Google Home app, you must have either the Google Nest Camera (Battery) plugged in with the optional power cable or the 2nd gen Google Nest Indoor Camera. And if you got a new router and changed your Wi-Fi settings, you'll need to do a "factory reset" on your cameras.

You can find various "factory reset" instructions here:

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=

[Brad]

Hi there,

Just wanted to see if there was anything I could assist y'all with here. Thanks for all of your help, MplsCustomer. I appreciate the information you have shared with your fellow community members. Please let me know if you need my help. 

Best regards,

Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[janthadeus]

Hey JDIANASUTHERLAN,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for the help here, MplsCustomer and Brad.
 

Best,

JT