03-01-2023 04:19 PM
Just purchased new camera. When I follow directions to install, all goes well until "finishing up" prompt. After about
3-4 minutes I received "Something went wrong" prompt. I have repeated all steps. Google Home seems to be functional.
Suggestions??
Answered! Go to the Recommended Answer.
03-01-2023 04:50 PM
"Something went wrong" is not a very helpful error message. You could try a "factory reset", pressing the reset button for at least 12 seconds. (Yes, I know it's a nuisance to have to do a "factory reset" on a brand-new camera.)
https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-wired
You could also try installing by bypassing scanning the QR code and using the 6-character Setup Code instead. Some customers have reported success with this.
03-01-2023 04:50 PM
"Something went wrong" is not a very helpful error message. You could try a "factory reset", pressing the reset button for at least 12 seconds. (Yes, I know it's a nuisance to have to do a "factory reset" on a brand-new camera.)
https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-wired
You could also try installing by bypassing scanning the QR code and using the 6-character Setup Code instead. Some customers have reported success with this.
03-07-2023 09:07 AM
Hi there,
Thanks for bringing up the concern you're having. I'd love to look into this for you. Thanks for your helpful suggestion here, @MplsCustomer. Factory resetting your Nest cam would be my suggestion here as well. Please let me know if you need further help from me.
Best regards,
Brad
03-10-2023 09:17 AM
Hi there,
Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns.
Best regards,
Brad
03-11-2023 10:07 PM
Hey jymd74,
I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks for the help here, MplsCustomer and Brad.
Best,
JT