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Nest Cam Indoor wired 2nd generation

jymd74
Community Member

Just purchased new camera.  When I follow directions to install, all goes well until "finishing up" prompt.  After about

3-4 minutes I received "Something went wrong" prompt.  I have repeated all steps.  Google Home seems to be functional.

 

Suggestions??

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@jymd74 

"Something went wrong" is not a very helpful error message. You could try a "factory reset", pressing the reset button for at least 12 seconds. (Yes, I know it's a nuisance to have to do a "factory reset" on a brand-new camera.)

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-wired

You could also try installing by bypassing scanning the QR code and using the 6-character Setup Code instead. Some customers have reported success with this.

View Recommended Answer in original post

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@jymd74 

"Something went wrong" is not a very helpful error message. You could try a "factory reset", pressing the reset button for at least 12 seconds. (Yes, I know it's a nuisance to have to do a "factory reset" on a brand-new camera.)

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-wired

You could also try installing by bypassing scanning the QR code and using the 6-character Setup Code instead. Some customers have reported success with this.

Brad
Community Specialist
Community Specialist

Hi there, 

Thanks for bringing up the concern you're having. I'd love to look into this for you. Thanks for your helpful suggestion here, @MplsCustomer. Factory resetting your Nest cam would be my suggestion here as well. Please let me know if you need further help from me. 

Best regards, 
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

janthadeus
Community Specialist
Community Specialist

Hey jymd74,

 

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks for the help here, MplsCustomer and Brad.

 

Best,

JT