Can't connect after new WiFi

[Matt16]

My nest camera was working but then I got a new Rogers box and WiFi. I don't know how to connect the camera to the new WiFi, so it just shows as offline. Please help

[MplsCustomer]

@Matt16 

Unfortunately, Google Nest does not make it easy to update Wi-Fi settings, so they recommend that when you get a new router/modem, you set the network name (SSID) and password to the same values used on your old router/modem. That way, you don't have to update your Google Nest devices. That's what we did when we got a new router/modem.

If you don't do this, then you have to remove the device from the Google Home app and do a factory reset while you are still on the old Wi-Fi system.

https://support.google.com/googlenest/answer/9223711?hl=en#zippy=%2Ctry-the-same-network-name-and-pa...

[Matt16]

Do you know where the reset button is or hole on a nest wired indoor 2nd generation camera? I can't find it 

[MplsCustomer · Accepted solution]

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-indoor-wired

[Matt16]

Thank you! Much appreciated 

[EmersonB]

Hi folks,

@Matt16 I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. Please let me know if you have additional questions.

@MplsCustomer I appreciate your helpful response.

Thanks,
Emerson

[Matt16]

All good now, thank you 

[EmersonB]

Hello Matt16,

Awesome — glad to hear that and thanks for getting back to us. We'll then go ahead and lock this thread after a day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Regards,

Emerson