Can't connect to camera

[Hopeinal]

I subscribed to nest aware a few days ago and now can't connect to my camera. I know it's working because I'm getting email notifications of movement and sound. But when I click to see the clip nothing happens. I think the problem is that the name of the camera home is different than what's on the notifications. One is "front" and the other is "front yard" but I can't get either of them to work. I want to delete all home names except the one tied to nest aware subscription but can't figure out how to do that either. 

[MplsCustomer]

@Hopeinal 

Your Nest Aware subscription has to be for the same Google Nest "home/structure" where your cameras are located. The subscription covers all cameras and doorbells in that Google Nest "home/structure".

If you go to the subscription management page and click on your subscription, the name of your Google Nest "home/structure" is displayed:

https://store.google.com/subscriptions

The name of the Google Nest "home/structure" to which you are connected is also displayed on the initial screen in both the Google Nest app and the Google Home app.

It seems you may for some reason have multiple Google Nest "homes/structures" because you said you "want to delete all home names..."  Most customers have only one Google Nest "home/structure".  The most common reason for having more than one is when a customer manages Google Nest devices in several physical homes, each on a separate Wi-Fi network.

You should NOT delete a Google Nest "home/structure" before moving any Google Nest devices in that "home" to the Google Nest "home/structure" you want to keep.

For instructions in managing a Google Nest "home" in the Google Nest app, see this page:

https://support.google.com/googlenest/answer/9293015

For instructions in managing a Google Nest "home" in the Google Home app, see this page:

https://support.google.com/googlenest/answer/9155535

[Hopeinal]

I’m not sure how I wound up with 5 different names for the camera. I only have one. Thank you for the info. I’ll try it now. 

[MplsCustomer]

@Hopeinal 

I don't know how it's even possible to have 5 different names for the same camera.  Be careful what you're removing, or you may end up removing your camera and have to reinstall it.

[Hopeinal]

I don’t know how I did it but I did. My nest aware subscription shows the camera name as “front” but when I switch to that one I can’t connect. The notifications I’m getting are for camera name ”front yard” but I can’t connect with that one either. Of all times to have problems someone took a package off my front porch this morning and I’d really like to see who it was. Thanks for your help.,

[MplsCustomer]

@Hopeinal 

I'm confused.

Nest Aware subscriptions are for all of the cameras and doorbells in the same Google Nest "home/structure", and the subscription does NOT show camera names, unless perhaps the old 1st gen subscriptions did, but they haven't been sold since July 13, 2023.

In the Google Nest app and in the Google Home app, you can only view the cameras and doorbells from one Google Nest "home/structure" at the same time. The same thing is true of the home.nest.com and home.google.com websites. For all of these, the name of the Google Nest "home/structure" is displayed at or near the top of the screen.  If you have more than one Google Nest "home/structure", then there's a dropdown to select which one to display. This name should be the same name as the Google Nest "home/structure" for your subscription.

In the Google Home app, you can group Google Nest devices into "Rooms", and if you click on "Devices" in the app, your devices are listed by "Room".

[Hopeinal]

Thanks for your input. I’m confused too. I’m getting email notifications every little while about motion or sound detected by the camera. They’re coming to the same email account when I had nest aware before. I canceled it for a while but started my subscription back on the 12th. The best I can figure out, the notifications coming now are the same as when I was on the free plan. My email address in Google Home doesn’t show me having nest aware but I got the email receipt and acknowledging that I subscribed to nest aware email. When I click on those notifications all I see is a still clip, no sound, no movement. I’ve talked to customer support 5 times and logged in hours on the phone but so far it’s been an exercise in futility. I don’t know what to do.

,

[MplsCustomer]

@Hopeinal 

I don't think us customers in this forum can help you, because we don't have access to the specifics of your case. Did you reach the "Nest Aware Premier Care" team? You can use the "Contact Us" link under "Nest Aware Premier Care" in the post below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I just want to check if you managed to visit the link provided above and get in touch with our support. Please let us know if you still have questions or concerns. 

I appreciate your input, @MplsCustomer.

Best,

Jenelyn