11-30-2023 04:25 PM
I have the same exact problem as thecobfather in September 2023 post, addressed by Lance_L. My Nest IQ Outdoor Camera won't connect to wifi and won't factory reset after removing the camera from the app. It worked 2 days ago indoors, then moved to outdoors for final location and wouldn't connect to router (with outside extender). Brought it back inside and no connection so I removed camera from Nest app and it failed to reconnect giving code NC023 (related to blue tooth issue which was on on the phone both under blue tooth settings and under the Nest app in settings. Spoke to Google associate on phone and unable to fix it. Offered replacement camera under warranty but then out of stock, and since discontinued a couple of years ago, who knows if it will ever be back in stock. awaiting promised response from further up the chain.
Did Lance_L ever solve this problem for the cob father or does anyone have a solution that worked for them? Couldn't tell from the posts.
Thanks.
Answered! Go to the Recommended Answer.
12-06-2023 02:54 PM - edited 12-08-2023 06:02 AM
Hello IQimpaired,
Thanks for reaching out here in the Community. Your Nest Camera's factory reset button is on the front side of the camera, below the Nest logo.
To reset:
2. Press and hold your Nest Camera’s reset button with the paperclip or thumbtack. When the light ring starts spinning blue, release the button. Your Nest Camera’s lights will turn off while it's resetting.
3. The factory reset is complete when your Nest Camera chimes and the light ring starts slowly pulsing blue.
4. After the factory reset, your camera will appear "Offline" in the app until you remove it.
5. To remove it from the app, open the app, then tap Settings Remove device
Confirm.
6. To reconnect your camera to the app, simply go through camera setup in the app again.
For troubleshooting steps for the NC023 error code:
If all else fails, you can try to set up your camera without using Bluetooth if you have one of the following cameras:
Please share your case ID here so that we can take a closer look at what happened.
Regards,
Emerson
12-06-2023 02:54 PM - edited 12-08-2023 06:02 AM
Hello IQimpaired,
Thanks for reaching out here in the Community. Your Nest Camera's factory reset button is on the front side of the camera, below the Nest logo.
To reset:
2. Press and hold your Nest Camera’s reset button with the paperclip or thumbtack. When the light ring starts spinning blue, release the button. Your Nest Camera’s lights will turn off while it's resetting.
3. The factory reset is complete when your Nest Camera chimes and the light ring starts slowly pulsing blue.
4. After the factory reset, your camera will appear "Offline" in the app until you remove it.
5. To remove it from the app, open the app, then tap Settings Remove device
Confirm.
6. To reconnect your camera to the app, simply go through camera setup in the app again.
For troubleshooting steps for the NC023 error code:
If all else fails, you can try to set up your camera without using Bluetooth if you have one of the following cameras:
Please share your case ID here so that we can take a closer look at what happened.
Regards,
Emerson
12-08-2023 05:11 AM
I’ve already removed this Nest IQ camera from the Nest app. The problem is that it won’t factory reset. When plugged in I see a brief, one second blue light ring to show that there is power. However, using a paper lip to push and hold the factory reset button does nothing, with no lights appearing, even after holding for up to 30 seconds. Any suggestions?
12-08-2023 02:29 PM
Hi IQimpaired,
Thanks for getting back to us. You may try another object to reset your Nest Camera. Try a thumbtack or any object that would fit in the hole. Make sure you feel the button inside that's being pressed and then follow the steps I've provided above.
Best,
Emerson
12-16-2023 12:48 PM
Unfortunately, even though I feel resistance when attempting to factory reset with a paperclip or thumb tack, then a push in, no matter how long I hold the reset in before releasing, nothing happens. I was promised by phone support that someone higher up would get back to me within 5 days and it's been 16. The phone agent said that I should receive a replacement camera under warranty, but none were currently available (or may ever be since the camera is discontinued). Shouldn't I get a refund of my purchase price in that case?
12-18-2023 02:15 PM
Hey everyone,
@IQimpaired, I’m sorry for the delayed response. Can you share the case ID from your interaction with the support team so I can check what happened?
Keep me posted.
Thanks for the help, Emerson.
Cheers,
Lance
12-18-2023 04:06 PM
Thanks for your interest. The case number is 8-8428000035621.
12-18-2023 04:15 PM
Hi IQimpaired,
Thanks for the case ID. Upon checking, I can see that our support team has already reached out to you via email. You can continue the conversation on that channel and reply with the requested information so that we can provide further assistance.
Best,
Lance
12-18-2023 04:30 PM
Will do. Thanks. In reviewing my emails, it was originally listed as 6-0800000034751.
12-18-2023 04:50 PM
Hello IQimpaired,
I gotcha. The support team responded to case ID 8-8428000035621. You may provide the requested information on that case so the team can look into this further for you.
Regards,
Lance