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Nest IQ Outdoor Camera won't factory reset

IQimpaired
Community Member

I have the same exact problem as thecobfather in September 2023 post, addressed by Lance_L. My Nest IQ Outdoor Camera won't connect to wifi and won't factory reset after removing the camera from the app. It worked 2 days ago indoors, then moved to outdoors for final location and wouldn't connect to router (with outside extender). Brought it back inside and no connection so I removed camera from Nest app and it failed to reconnect giving code NC023 (related to blue tooth issue which was on on the phone both under blue tooth settings and under the Nest app in settings. Spoke to Google associate on phone and unable to fix it. Offered replacement camera under warranty but then out of stock, and since discontinued a couple of years ago, who knows if it will ever be back in stock. awaiting promised response from further up the chain.

Did Lance_L ever solve this problem for the cob father or does anyone have a solution that worked for them? Couldn't tell from the posts.

Thanks.

1 Recommended Answer

EmersonB
Community Specialist
Community Specialist

Hello IQimpaired,

 

Thanks for reaching out here in the Community. Your Nest Camera's factory reset button is on the front side of the camera, below the Nest logo.

 

To reset:

  1. Make sure your Nest Camera is plugged in and powered on before continuing.
  • Tip: To help restore your settings after resetting your Nest Camera, write down or take a screenshot of your camera settings.

       2. Press and hold your Nest Camera’s reset button with the paperclip or thumbtack. When the light ring starts spinning blue, release the button. Your Nest Camera’s lights will turn off while it's resetting.

  • Note: If you want to cancel the factory reset, release the button while the light is spinning yellow.

       3. The factory reset is complete when your Nest Camera chimes and the light ring starts slowly pulsing blue.

       4. After the factory reset, your camera will appear "Offline" in the app until you remove it.

       5. To remove it from the app, open the app, then tap Settings Nest settings icon Remove device Confirm.

       6. To reconnect your camera to the app, simply go through camera setup in the app again.

 

For troubleshooting steps for the NC023 error code:

  1. Quit the Nest app.
  2. Use the instructions in this article to restart your camera.
  3. On your phone, switch Bluetooth off and then on again to reset the connection. Make sure that Bluetooth is on when you’re done.
  4. On rare occasions, your phone might not let you turn on Bluetooth. If you run into this issue, try to reboot your device. Otherwise, skip to the next step.
  5. After turning on Bluetooth, bring your phone within 12 inches (0.3 m) of your camera, and keep it there until setup is complete to help reduce wireless interference that may disrupt the Bluetooth connection.
  6. Now, try to set up your camera again.
  7. If you still can’t set up your camera, try a different phone if you have one.
  8. If the Nest app displays a Bluetooth error again, reboot your phone if you haven’t already. Then try to set up your camera again.

If all else fails, you can try to set up your camera without using Bluetooth if you have one of the following cameras:

  • You might want to use a different phone to set up your camera. You’ll need to install the Nest app on the other device and then follow the steps in the app to set up your camera.

Please share your case ID here so that we can take a closer look at what happened.

 

Regards,

Emerson

View Recommended Answer in original post

9 REPLIES 9

EmersonB
Community Specialist
Community Specialist

Hello IQimpaired,

 

Thanks for reaching out here in the Community. Your Nest Camera's factory reset button is on the front side of the camera, below the Nest logo.

 

To reset:

  1. Make sure your Nest Camera is plugged in and powered on before continuing.
  • Tip: To help restore your settings after resetting your Nest Camera, write down or take a screenshot of your camera settings.

       2. Press and hold your Nest Camera’s reset button with the paperclip or thumbtack. When the light ring starts spinning blue, release the button. Your Nest Camera’s lights will turn off while it's resetting.

  • Note: If you want to cancel the factory reset, release the button while the light is spinning yellow.

       3. The factory reset is complete when your Nest Camera chimes and the light ring starts slowly pulsing blue.

       4. After the factory reset, your camera will appear "Offline" in the app until you remove it.

       5. To remove it from the app, open the app, then tap Settings Nest settings icon Remove device Confirm.

       6. To reconnect your camera to the app, simply go through camera setup in the app again.

 

For troubleshooting steps for the NC023 error code:

  1. Quit the Nest app.
  2. Use the instructions in this article to restart your camera.
  3. On your phone, switch Bluetooth off and then on again to reset the connection. Make sure that Bluetooth is on when you’re done.
  4. On rare occasions, your phone might not let you turn on Bluetooth. If you run into this issue, try to reboot your device. Otherwise, skip to the next step.
  5. After turning on Bluetooth, bring your phone within 12 inches (0.3 m) of your camera, and keep it there until setup is complete to help reduce wireless interference that may disrupt the Bluetooth connection.
  6. Now, try to set up your camera again.
  7. If you still can’t set up your camera, try a different phone if you have one.
  8. If the Nest app displays a Bluetooth error again, reboot your phone if you haven’t already. Then try to set up your camera again.

If all else fails, you can try to set up your camera without using Bluetooth if you have one of the following cameras:

  • You might want to use a different phone to set up your camera. You’ll need to install the Nest app on the other device and then follow the steps in the app to set up your camera.

Please share your case ID here so that we can take a closer look at what happened.

 

Regards,

Emerson

I’ve already removed this Nest IQ camera from the Nest app. The problem is that it won’t factory reset. When plugged in I see a brief, one second blue light  ring to show that there is power. However, using a paper lip to push and hold the factory reset button does nothing, with no lights appearing, even after holding for up to 30 seconds. Any suggestions?

EmersonB
Community Specialist
Community Specialist

Hi IQimpaired,

 

Thanks for getting back to us. You may try another object to reset your Nest Camera. Try a thumbtack or any object that would fit in the hole. Make sure you feel the button inside that's being pressed and then follow the steps I've provided above.

 

Best,

Emerson

Unfortunately, even though I feel resistance when attempting to factory reset with a paperclip or thumb tack, then a push in, no matter how long I hold the reset in before releasing, nothing happens. I was promised by phone support that someone higher up would get back to me within 5 days and it's been 16. The phone agent said that I should receive a replacement camera under warranty, but none were currently available (or may ever be since the camera is discontinued). Shouldn't I get a refund of my purchase price in that case?

Lance_L
Community Specialist
Community Specialist

Hey everyone,

 

@IQimpaired, I’m sorry for the delayed response. Can you share the case ID from your interaction with the support team so I can check what happened?

 

Keep me posted.

 

Thanks for the help, Emerson.

 

Cheers,

Lance

Thanks for your interest. The case number is 8-8428000035621.

Lance_L
Community Specialist
Community Specialist

Hi IQimpaired,

 

Thanks for the case ID. Upon checking, I can see that our support team has already reached out to you via email. You can continue the conversation on that channel and reply with the requested information so that we can provide further assistance.

 

Best,

Lance

Will do. Thanks. In reviewing my emails, it was originally listed as 6-0800000034751. 

Lance_L
Community Specialist
Community Specialist

Hello IQimpaired,

 

I gotcha. The support team responded to case ID 8-8428000035621. You may provide the requested information on that case so the team can look into this further for you.

 

Regards,

Lance