Can't connect to wifi in google home app with new google nest (wired) cam

[Cny925]

New Google nest cam. Trying to set up in google home app. Seems to recognize cam, blue light on. Select same wifi as android phone.  Home app prompts for password. I enter it, it can't connect.  

I've rebooted router, restarted near cam.  No success.

Other ideas?

[aatienza]

Hey Cny925,

Thanks for reaching out. Could you tell us the message you're getting? How far is your camera from your Wi-Fi router? Are you using a dual-band router (2.4 GHz and 5GHz)? Make sure your phone and camera are connected to the same network. Also, turn off your mobile phone while setting it up.

Looking forward to your response.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Thanks for your help, Archie!

Best regards,
Brad