Can’t factory reset nest cam battery

[Patrick7]

My camera was working for a couple weeks and stopped.  Started trouble shooting by reset, didn’t work.  Removed from app and tried to reinstall and didn’t work.  Now I’m trying to factory reset by holding reset button and it doesn’t matter, if I hold it for 10, 12 or 1,000,000 seconds, the light always stays green. Is it possible I have a dud?

[MplsCustomer]

@Patrick7 

That doesn't sound right. We've had a battery camera since Sept. 2021--plugged in with the optional power cable--since Sept. 2021, and it's been "Live" and online ever since.

You could try contacting Support using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Lance_L]

Hi folks,

@Patrick7, thanks for reaching out. I wanted to check if you still need assistance with this. Have you had a chance to connect to the support team as suggested by MplsCustomer above? If yes, how was it?

If you weren’t able to reach the support team yet, I’d love to help you with this. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

I appreciate your help, MplsCustomer.

All the best,

Lance

[EmersonB]

Hello folks,

@Patrick7, how’s it going? We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

I appreciate the help, Lance and MplsCustomer.

Thanks,

Emerson