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Can’t get Nest Cam (battery) working after updating WiFi network

MarkAllenofDP
Community Member

Changed WiFi system and attempted to update my 2023 Nest Cam Battery (outdoor) but just can’t get the video/audio to get online.  My WiFi network shows that it’s online but Home app says cam is not on. Hit the “Turn On” button but the video feed spins continuously.  Performed factory reset/deleted cam from system but still having issues.  

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@MarkAllenofDP 

Did you perform the factory reset (NOT the restart) instructions, as documented here?

https://support.google.com/googlenest/answer/9252162

Yes, twice!

Lance_L
Community Specialist
Community Specialist

Hi there,

 

@MarkAllenofDP, thanks for reaching out to the Community and sharing all the steps you’ve taken to fix the issue. Since the steps didn’t work on your end, I’d be happy to look into this for you.

 

I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

 

I appreciate your help, MplsCustomer.

 

All the best,

Lance

EmersonB
Community Specialist
Community Specialist

Hello everyone,

 

@MarkAllenofDP, how’s it going? We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

 

Thanks for helping, MplsCustomer and Lance.

 

Regards,

Emerson

Resolved. I detailed this in my prior note 

Hi MarkAllenofDP,

 

Cool, I'm glad to hear that the issue with your Nest Cam Battery is now resolved. Please feel free to create a new thread if you have any questions or concerns, as we'll be willing to help you from there.

 

I appreciate your input, @MplsCustomer, Lance, and Emerson.

 

Cheers,

Jenelyn