Nest Hello CameraS surface peeling

[malv963718]

nest hello cameras surface peeling

[MplsCustomer]

@malv963718 

That's happened to two of our three Nest Hellos. Since Google Nest said it "cannot" replace such doorbells if they are past the 1-year-warranty, we bought silicone "skins" on Amazon over a year ago to cover the peeling shards. In addition, the internal batteries on all three have now failed, causing them to go offline for a minute whenever the doorbell button is pressed.  Since the internal battery is only used to provide power during the instant when power is diverted to ring the indoor doorbell chime, turning off the "Indoor chime" option keeps the doorbells online,  We use "Visitor announcements" instead to get notifications on our Nest Hubs.  All three doorbells otherwise work fine.

You could try contacting Support, using the link and instructions on the post below:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EdmondB]

Hello malv963718, 

We'd love to help you out with this. Could you please fill out this form? Once you're done, just let me know.

Thanks for the help, @MplsCustomer. 

Cheers,
Edmond

[zoeuvre]

Hi there,

Checking in—we haven't received your form. Were you able to fill it out? Still need our help? 
 

Best,

Zoe

[malv963718]

Good Afternoon, Hopa all is well. I purchased 2 Nest hello door bell some time  ago. I have noticed that the surface on the 2 deviced have been peeling. Is this a product materials defect? Will this effect the products performance in any way over time? 

[MplsCustomer]

@malv963718 

See my reply on your other post: https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-CameraS-surface-peeling/td-p...