Can't get doorbells(wired) to connect

[NCoviello]

I have 2 wired doorbells and they are never able to stay connected at the same time. Recently the front doorbell went offline and won't come back on. I've tried everything listed, restarted internet, restarted doorbell, factory reset, and removed it from the account. In trying to set it up again NOTHING I try is working. I'm getting very frustrated that it won't connect again. Is there something wrong with the actual doorbell and not the connection problem?

[aatienza]

Hey NCoviello,

I’m sorry you’re having trouble with this. No worries, we'll check this out. Are you getting any error messages? How far is your doorbell from your Wi-Fi router? Also, what's the status light of your doorbell?

Thanks,

Archie

[NCoviello]

Hi Archie,

The button is blinking blue and the router is maybe 20 feet away. I even set up an additional Nest Cam and put it close to the doorbell during setup to help pair it. The latest code is NC022. Looked that up and says can't connect through bluetooth. Restarted my phone, scanned using bluetooth on it after and nothing was found. Any insight would be great, thank you!

[aatienza]

Hey NCoviello,

NC022 error message means your camera couldn’t connect to your phone through Bluetooth. You’ll need to make sure Bluetooth is working and is enabled on your device.

1. Quit the Nest app.
2. Use the instructions in this article to restart your camera.
3. On your phone, switch Bluetooth off and then on again to reset the connection. Make sure that Bluetooth is on when you’re done.
4. On rare occasions, your phone might not let you turn on Bluetooth. If you run into this issue, try to reboot your device. Otherwise, skip to the next step.
5. After turning on Bluetooth, bring your phone within 12 inches (0.3 m) of your camera, and keep it there until setup is complete to help reduce wireless interference that may disrupt the Bluetooth connection.
6. Now, try to set up your camera again.
7. If you still can’t set up your camera, try a different phone if you have one.
8. If the Nest app displays a Bluetooth error again, reboot your phone if you haven’t already. Then try to set up your camera again.

Thanks,

Archie

[Brad]

@NCoviello

Thank you for the clarification! Have you had the chance to go through any of the troubleshooting that @aatienza suggested? 

Best regards,

Brad
 

[NCoviello]

Yes, I've tried with 3 separate phones and each time gets stuck at the same place. 

[Brad]

@NCoviello

I see. So sorry to hear that you are still having this issue! I would suggest that you contact Support on this one. I believe they may be able to walk you through some additional troubleshooting steps, and they can even escalate the issue further if necessary. 

Best regards,

Brad

[NCoviello]

Thank's for all your help in trying to solve this issue and to those who offered suggestions. I will take this up with support and hopefully that will do the trick.

Thanks again,

NCoviello

[janthadeus]

Hi everyone!

Thanks for your help, @archie and @Brad.

Sounds like a plan! I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

Best,

JT

[janthadeus]

Hi NCoviello,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance. 
 

Best,

JT

[janthadeus]

Hi there,

It's me again. We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 

Best,

JT

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

[NCoviello]

Sorry, I was unaware of the  time restraints on these. No, everything that was mentioned hasn't worked. I've tried 3 different phones and still can't get past the bluetooth issue. Not sure where to go from here. 

[Brad]

@NCoviello

Have you tried to use the serial number or QR code to bypass that process and submit it manually?

Best regards,

Brad

[NCoviello]

I have used the QR code each time.