06-11-2022 10:06 AM
Front doorbeel cover pilling off warranty exp may
28 2022
06-11-2022 03:17 PM
You can purchase a silicone case--like we and other customers have done--to cover up the peeling.
With your post, there are now 276 threads about "peeling" Google Nest Hello Doorbells in this forum and another 21 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--20 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both are clearly known defects. Yet in spite of all these reports Google Nest says they "cannot" replace them if they are more than one year old. "Cannot"?? It seems rather they will not do anything.
In previous posts, I've suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded.
08-17-2022 04:23 PM
Hey Vitail,
I’m sorry you’re having trouble with this. No worries, we'll check this out. Could you fill out this form and let us know once you're done?
I appreciate the help, MplsCustomer.
Thanks,
Archie
08-20-2022 07:52 PM
Hi folks,
Thanks for your help here, MplsCustomer and Archie.
We haven't received your form. Were you able to fill it out? Do you still need help?
Regards,
JT
08-23-2022 08:26 PM
HI Vitail,
I'm checking in to see if you are able to fill out the form? If not, please do so, so we can assist you further with your concern.
Best,
JT
08-27-2022 03:23 PM
Hi there,
It's me again. I haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
Best regards,
JT