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Door bell piling off

Vitail
Community Member

Front doorbeel cover pilling off warranty exp may

16549641169847915355832457932668.jpg

28 2022

 

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Vitail 

You can purchase a silicone case--like we and other customers have done--to cover up the peeling.

With your post, there are now 276 threads about "peeling" Google Nest Hello Doorbells in this forum and another 21 threads about "delaminating" Google Nest Hello Doorbells. One of our Nest Hello doorbells--20 months old--is peeling. That Nest Hello and another one of ours also won't ring the internal chime anymore due to a failing internal battery (another defect with hundreds of posts here in this forum). It certainly seems both are clearly known defects. Yet in spite of all these reports Google Nest says they "cannot" replace them if they are more than one year old. "Cannot"??  It seems rather they will not do anything.

In previous posts, I've suggested that customers with Nest Hello doorbells that are peeling--or failing to chime due to a failing internal battery--be given a discount on a new, RE-DESIGNED Google Nest Hello Doorbell (NOT the new battery doorbell) that has a user-replaceable internal battery obtainable from Google Nest and that corrects the susceptibility to peeling. So far, no one from Google Nest has responded.

aatienza
Community Specialist
Community Specialist

Hey Vitail,

 

I’m sorry you’re having trouble with this. No worries, we'll check this out. Could you fill out this form and let us know once you're done?

 

I appreciate the help, MplsCustomer.

 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your help here, MplsCustomer and Archie.

 

We haven't received your form. Were you able to fill it out? Do you still need help?

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

HI Vitail,

 

I'm checking in to see if you are able to fill out the form? If not, please do so, so we can assist you further with your concern.

 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

It's me again. I haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best regards,

JT