Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Can't get nest to connect to the gateway

Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Al Williams Jr 


Can't nest devises to connect to app

Community Specialist
Community Specialist
Hi there, Al Williams Jr.
Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I would love to assist you with troubleshooting these connection issues you are having, and I have some questions to ask:
  • When was the last time you restarting your wifi router?
  • Have you tried to restart your camera? You can learn how here
  • What other troubleshooting steps have you done thus far?
Please let me know how else I can assist you! I look forward to your response.
-from Brad.C(Community specialist)