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Can’t install Nest doorbell battery

Nbreuch
Community Member

Trying to do initial setup of doorbell battery. First try partial success with a firmware update. I received the message “something went wrong" . The installation stops where the app is preparing the device. Could you please help? Thanks Nicole

3 REPLIES 3

MrVacca
Silver Product Expert
Silver Product Expert

Sorry to hear about that @Nbreuch - I'm not sure if this will work, but are you able to do a factory reset of the nest doorbell battery through the Google Home app? 

Nbreuch
Community Member

Thanks, For some reason, I cannot find a reset on the app. I reset the bell before. Does it make sense to mount the unit and try then again? Thanks.

Brad
Community Specialist
Community Specialist

Hey folks.

 

Just popping in to see  if you still needed assistance with this issue? Please let me know!

 

Best Regards,

Brad.

 

P.S Thanks for the help, MrVacca!