Can’t remove plate to access QR Code

[Mstramaglio]

Hello - ADT installed a wired nest doorbell to my house and never provided me the QR code to add it to the app.

I have the included key and the hole on top appears like a narrow slit.  When I attempt to use this key I cannot get the cover or the Neat off to access the QR code.

How can I get to the QR code?

[David_K · Accepted solution]

The QR code and setup key are physically printed on the back of the doorbell, so you will need to remove it from the wall to get to them. There's a good video that shows how to remove it here:

https://www.youtube.com/watch?v=B3eKcgpoN1c