We have the Hello hardwired doorbell, an indoor camera and an outdoor camera at our house up north. They are all at least 3 years old. I can see my history for these cameras on my MacBook Air for the last 5 days. We just installed an outdoor camera in our home in Florida. It is about 3 years old also. I purchased the 2 outdoor cameras at the same time - I believe in December of 2018. I signed up for Nest Aware for both houses today to get 30 days of history. On my laptop, I can see history for all the cameras up north, but the Florida house is just live. I can see history on my iPhone for both. I want to set up zones for the new camera, but there is no option. Can anyone help me with these problems.
I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.