Can’t set up Google Nest cam (outdoor, wired) in either app

[Uberuser]

When trying to add a 1st gen nestcam outdoor (wired) to my nest app it lets me scan the qr code and starts the process then i get informed I must use the google home app. When i try to use the google home app there is no option for a wired nestcam outdoor and i get referred back to the nest app. Stuck in a loop!

[MplsCustomer]

@Uberuser 

This can happen if you are not on the latest version of the Google Nest app. I'm not sure how you check that on an Android phone.

[zoeuvre]

Hi folks, 

Thanks for chiming in, @MplsCustomer. 

@Uberuser, yikes! I'm sorry to hear the inconvenience you're experiencing with adding your 1st generation Nest Cam Outdoor (wired) to the Nest app and Google Home app.

Make sure you have the latest version of both the Nest app and the Google Home app installed on your mobile device. Keeping the apps updated can help ensure compatibility with your devices. If you haven't already, try resetting the 1st generation Nest Cam Outdoor (wired). This can help clear any previous configurations and allow for a fresh setup. Sometimes, restarting your mobile device can resolve app-related issues. Try restarting your phone or tablet and then attempt to set up the camera again.

Let us know how it goes.

Best,

Zoe