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Can't set up nest wireless doorbell

Community Member

I had to get a new modem/hub from Bell because it kept dropping my connection. I was able to reinstall my Chromecast and the Speaker to my Google Home using the new SSID and password. However, when I try to add my Next Wireless Doorbell, everything appears to work, it connects to my wifi but then it stops the "device set up" and this message appears on the screen "There was a problem communicating with Google. Try Again." In the bottom right corner of my phone screen is a "button" that says "Exit setup". The only thing you can do is exit set up and start over, but the same thing happens each time. I have tried factory resetting the next wireless doorbell then trying to add the device again but it keeps saying there was a problem communicating with Google. It finds the wifi network and I plug in the passwork...says it connects but always ends with the Trouble communicating with Google message. I don't know what to do. I don't see any help for this error message.


Community Specialist
Community Specialist

Hi there, 


I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.


Please let me know if you need further assistance. 

Best Regards, 


Community Member

I have this same issue and have not seen a good fix. Can you assist?

Community Specialist
Community Specialist

Hey folks,


I wanted to remind you of some Important things to know before you factory reset. After you factory reset your camera or doorbell:

  • Your camera will forget your Wi-Fi network name and password.
  • Your camera will be "Offline" in the app. You won't be able to use it until you remove it from the app and reconnect it.
  • Any custom camera settings will revert to default settings.
  • If you want to save any video footage, before you factory reset, create video clips or timelapses and download the files to your phone or computer.
  • If you have a Nest Aware subscription and you plan to continue using your camera or doorbell with the same account, do not cancel your subscription.
  • If you plan to get rid of your camera or add it to a new account, before you factory reset, cancel your Nest Aware subscription. After you cancel, your camera's entire video history, Activity Zones, and snapshots will be erased as soon as you remove your camera from the app. Once your video history and snapshots are deleted, they're gone forever. They cannot be recovered. We do not keep backups.

Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.


Best regards,


Community Member

Hi i have the same issue. During set up, it got stuck and prompted the same error, there was a problem communicating with google. Can you help me?