Can't sign in to Nest doorbell acct

[Smadison3]

I have been unsuccessful signing into my Nest acct for a couple weeks.  I know my username and p/w.  Tried to chg p/w but it will not allow me.  Been trying to contact a human to discuss, no luck with that either.  Not feeling the love from Nest these days.  Plz help.  

[catheryn]

Hi @Smadison3, 

Thank you for bringing this to our attention and posting it in the community. We apologize for the inconvenience you're experiencing while signing into your Nest account.

To better assist you, please let us know:

• Are you trying to sign in using the Google Home app or the Nest app? If you're using the Nest app, have you tried selecting "Sign in with Google"?
• Do you have two-step verification enabled for your account?

Once we have this information, we'll work to find a solution.

Happy Thanksgiving!

Best regards,

Catheryn.