Can’t turn on notifications

[nsvr66]

I had an original nest cam from around 2012. You could define zones and it would even send pictures to my email if there was movement. I just purchased a nest cam outdoor with battery, and it allows me to create a zone, but I cannot turn on notifications. There is no menu that shows the way it does in the YouTube help videos. 

does anyone have a solution?

Thank you in advance.

[nsvr66]

Also when i plug camera into computer by charging USB, Win10, and follow instructions, NOTHING HAPPENS.  Camera has green light.  www.home.nest.com is unresponsive and not detecting camera. 

[Brad]

@nsvr66

The Nest Cam (battery) is only available on the Google Home App. You cannot view it on the Nest app or the Nest web app. I believe that Activity Zones will help you out in this situation. You will need to create the zones in the Google Home app, or the Google Home Web app. You can learn more about them here. I hope you find the article helpful. Please let me know if you need further assistance. 

Best regards, 
Brad

[AbigailF]

Hi nsvr66,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Thanks, 
Abi

[AbigailF]

Hey nsvr66,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards, 
Abi

[nsvr66]

Problem solved by calling Customer service.