Can’t turn on the inside doorbell on my Google doorbell

[Marleen-1985]

My doorbell was working properly untill a few weeks ago. I can’t hear my inside doorbell anymore. When someone rings the bell I only get a pop-up on my phone that someone is at the door. When I go to settings I can’t click on the inside doorbell anymore. I tried re-installing the Google Home app as well as the doorbell itself.

The option sound of indoor doorbell is light grey and I can’t switch the button. 😞 

Is there anyone who can help me out? 

Thank you in advance! 

[MplsCustomer]

@Marleen-1985 

The only reason that the "Indoor chime" option SHOULD be greyed out and disabled is if your battery doorbell is NOT wired or if there is a poor connection or other problem with your doorbell wiring. If that is the case, then the battery on your doorbell is also not being charged.

[Rusell]

Hi Marleen-1985,

Thank you for posting in the community. I understand that your Nest doorbell doesn't sound inside your house when someone presses the ring button. I appreciate you for the steps that you have done. I'm happy to help you!

To provide you with proper troubleshooting, I'd like to ask a few questions:

• What kind of Nest doorbell do you have?
• Do you have a mechanical or electronic chime?
• How many voltages do you have?
• What’s the color of the LED status light of your Nest doorbell?

@MplsCustomer thank you for your help!

Keep me posted. 

Best regards,

Rusell.