Installation Nightmare

[tavery]

I purchased 2 google nest cameras, a doorbell, and a thermostat and purchased installation for each of these items. I scheduled an appointment for installation, and received two separate phone calls confirming the time only for nobody to show up. They use a third party, who I tried contacting to reschedule and they told me they couldn’t reschedule. I guess the third party hired Dish Network to do the install and I was able to contact them. Set up another appointment, another no show. I’m so frustrated at this point I want my installation money back so I can actually hire someone without having to jump through hoops to get them here to do the work. I took off work one afternoon to have the second no-show.  I haven’t been able to find a phone number to reach Google support. Has anyone else experienced this? How did you resolve?

[kcruzgonzalez]

Hi, tavery,

Thank you for posting in the community. I'm so sorry to hear about the experience you've had with the installation of your new Google Nest devices. Having two scheduled appointments result in no-shows, especially after receiving confirmation and taking time off work. Let's try to figure out how you can get this resolved.

Our specialized team would like to know more about your case and recommend a solution. We would appreciate it if you would fill out this form to contact us and find an answer.

Feel free to reply to this post when you complete it. We are happy to help you.  

Best regards,

Kevin