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Can your retrieve old video footage from 3 months back instead 60 day?

kapilarya
Community Member

I have a nest aware subscription, but it only to see 60 days of videos. Is there any way I can retrieve video from specific date (August 5th 2022), it will be very helpful for me.

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@kapilarya 

Unfortunately, no. Google Nest says: "All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days." (https://support.google.com/googlenest/answer/9681538?hl=en)

I suspect if they did otherwise, they could be accused of keeping video history without authorization from us as customers.

Ebedia
Community Specialist
Community Specialist

Hi folks,

 

@kapilarya I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

 

Thanks for the response @MplsCustomer.

 

Regards,
Emerson

Ebedia
Community Specialist
Community Specialist

Hey kapilarya,

 

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

 

Best,
Emerson

Ebedia
Community Specialist
Community Specialist

Hello kapilarya,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

 

Thanks,
Emerson