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Can your retrieve old video footage from a year ago?

Cvan
Community Member

I need to retrieve old video footage but it is past my “three month video recording plan”.  Is there any way to get this footage as its really important.

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hey there,

 

I am afraid that you are unable to pull data or footage from that long ago.  If you have any of our Cameras or Doorbells, I would definitely suggest you get a Nest Aware subscription! I'd love to provide you with some helpful links explaining what it's all about.

 

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

 

Please let me know if you need further assistance.

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.