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Canceled Nest subscription still billing

P2burner
Community Member

We moved a year ago, and canceled our Nest aware subscription that was auto billed annually.  Not only were we NOT credited for 2022, but we have been billed again for 2023.  Getting any help, or a person to help, is impossible.  What do I need to do to get this handled.   I am not willing to spend another 97 minutes on hold!

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@P2burner 

On the page below, the "Contact us" link under "Nest Aware Premier Care" says you can "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

I hope it works for you, without another 97 minutes on hold.

https://support.google.com/googlenest/answer/9233159?hl=en

Brad
Community Specialist
Community Specialist

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. I am afraid, however, that we are unable to handle billing inquiries over the forums. Please fill out this form, and a higher tier of support will be reaching out to you with next steps. Once filled out, you'll hear back from support regarding your request. 

Best regards, 
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see if you have had a chance to fill out the form I sent. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

Brad
Community Specialist
Community Specialist

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad