We moved a year ago, and canceled our Nest aware subscription that was auto billed annually. Not only were we NOT credited for 2022, but we have been billed again for 2023. Getting any help, or a person to help, is impossible. What do I need to do to get this handled. I am not willing to spend another 97 minutes on hold!
On the page below, the "Contact us" link under "Nest Aware Premier Care" says you can "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."
I hope it works for you, without another 97 minutes on hold.
Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. I am afraid, however, that we are unable to handle billing inquiries over the forums. Please fill out this form, and a higher tier of support will be reaching out to you with next steps. Once filled out, you'll hear back from support regarding your request.