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Cannot add new Nest Cam to existing account

Community Member

I have had a Nest video doorbell for several years,  linked to both the Nest app as well as the Google Home app. Haven’t had any problems with that. Here’s my issue:

I just purchased  battery Nest Cams (labeled as Outdoor or Indoor) but am stuck in a loop of not being able to add the cameras to my existing account. As instructed I plugged in the new camera and followed directions to go to the GH app and tap the “+” to add it. After it searched for the device, I get the message that it needs to be set up on the Nest app. I know this can’t be right since I know it has to be on the GH app. Still, I went to Nest app and (of course) it can’t be set up there either. 
Perhaps there is a solution that I’m missing, but I am so frustrated with the lack of clear instructions that I’m ready to box the whole thing back up and return it - unless one of you can help me! 🙂. Thank you!




Do you have the most recent version of the Google Home app on your phone?  You could try deleting and reinstalling the Google Home app.

Community Member

Thank you! I finally gave in and called the support desk. I did have to delete and reinstall the app (I have previously updated it, but didn’t think to delete it entirely) AND had to do a reset on the camera itself. That finally worked. I appreciate your response!

Community Specialist
Community Specialist

Hi folks,


LKNDS, sounds great! We’re glad to hear that our support team was able to help you. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks for your help here, MplsCustomer!