Cannot add new Nest Cam to existing account

[LKNDS]

I have had a Nest video doorbell for several years,  linked to both the Nest app as well as the Google Home app. Haven’t had any problems with that. Here’s my issue:

I just purchased  battery Nest Cams (labeled as Outdoor or Indoor) but am stuck in a loop of not being able to add the cameras to my existing account. As instructed I plugged in the new camera and followed directions to go to the GH app and tap the “+” to add it. After it searched for the device, I get the message that it needs to be set up on the Nest app. I know this can’t be right since I know it has to be on the GH app. Still, I went to Nest app and (of course) it can’t be set up there either. 
Perhaps there is a solution that I’m missing, but I am so frustrated with the lack of clear instructions that I’m ready to box the whole thing back up and return it - unless one of you can help me! 🙂. Thank you!

[MplsCustomer]

@LKNDS 

Do you have the most recent version of the Google Home app on your phone?  You could try deleting and reinstalling the Google Home app.

[LKNDS]

Thank you! I finally gave in and called the support desk. I did have to delete and reinstall the app (I have previously updated it, but didn’t think to delete it entirely) AND had to do a reset on the camera itself. That finally worked. I appreciate your response!

[janthadeus]

Hi folks,

LKNDS, sounds great! We’re glad to hear that our support team was able to help you. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for your help here, MplsCustomer!

Cheers,

JT