The doorbell camera used to work great (for a year). It stopped working and the green light is on but the blue light won't turn on. I've had an electrician out for the last 4 hours running new wires, making sure the chime is installed correctly, did a factory reset. and nothing will work. Is the product defective and I have to order a new one?
You can go to this "Contact Us" link: https://support.google.com/googlenest/gethelp Select "Doorbell", type a brief description of the issue, then click "Next". Click "Other", then click "Next step" until you see the contact options. Choose to get a call or call or chat with the team, as available in your country.
Thank you - yes I was able to speak with a representative, and unfortunately they confirmed the camera unit is broken/faulty and not covered by warranty any longer. I bought a "new" one (via the used market on eBay) and it works great.
Thanks for updating us! It's good to know that the issue of your Nest Camera is finally found. Please let us know if there's anything else we can help you with, as I'll leave this thread open for 24 hours.
