Cannot add new indoor Nest Cam to Google home

[Faffy78]

I received 2 new Google Home indoor cams to replace my old Dropcams. One of them linked properly to my wifi thru Google Home and displays Ok. The second, also new in a wrapped box, cannot be recognised and displays a white light for 5 secs the goes to a solid green. I've tried rebooting my modem, switching off then on airplane mode on my iphone plus everything else I can find but cannot get the camera to respond. It always just goes to solid green as if it has been installed somewhere. It was the first of the two I received and failed many times. As soon as I tried to install the second camera, it went thru and installed OK and appears in Google home. What can I do to reset the thing??

[JakiChan]

My new camera is failing during the "connecting to joining device" stage.  It won't appear in Google Home.

[MplsCustomer]

@JakiChan 

This "connecting to joining device" (aka "connecting to assisting device") error has been around for a couple of years now. It's a bug in Google Nest's install process, where the process tries (and for some reason fails) to connect to one of your existing Google Nest devices to obtain Wi-Fi credentials.

Some customers have gotten around it by temporarily turning off some or all of their Google Nest devices during the install process.

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[HeavyG]

Same problem with mine. Tried all the help tip, restarted this and that and it just fails to find the device one foot away from my iPad. I've spent way too much time/effort messing with this so I boxed it back up.

Good luck!

[MplsCustomer · Accepted solution]

@Faffy78 

 If you want to factory reset your 2nd gen indoor camera, see the "Factory reset" instructions (not the "Restart" instructions) in this post:

https://support.google.com/googlenest/answer/9252162

It seems pretty strange for Google Nest to be sending you a pre-used camera as your Dropcam replacement.

To contact Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[Faffy78]

Thank you MplsCustomer!  The paperclip in the pinhole on the camera worked great! Camera now working perfectly after the factory reset.

I completely missed seeing that little hole at the bottom of the camera.