Cannot connect a camera to wi-fi

[HotelBudapest]

My new Nest Camera doesn't connect to wi-fi and shows the error code 3.10. 

I bought it a few days ago and never managed to connect it. I have been sitting literally in front of my router, restarted the router, did a factory reset of the camera, relaunched my iPhone etc. Nothing works. I have two more Google devices at home, a Google Home and a 1st gen Nest camera, both connected to the same wifi network without any issues. 

Is there anything that can be done? 

[ByronP]

Hi HotelBudapest,

Thank you for reaching out to the community. I understand you're having trouble connecting your Nest camera to your Wi-Fi and getting an error code "3.10." I truly appreciate all the troubleshooting efforts in this situation. I'm here to help.

To further assist you, please answer the following questions:

• What type of Nest camera do you have? (Here is a helpful article to identify the type of Nest camera.)

• How far have you gotten in pairing your device?

• What’s the color of the LED status light?

• How far is the device from the router?

• Are there any devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair?

Please keep me posted.

Regards,

Byron

[HotelBudapest]

Hello Byron, 

Thank you very much for your response, here is the entire context of my problem, as I have also been in touch with the online support chat who couldn't resolve the issue. 
I bought a Nest Cam battery, and I never managed to connect it. The entire list of things I have tried so far is the following: 
- factory reset of the camera several times

-relaunching the router

- reinstalling Home App

- creating a new Home property inside the app

- relaunching the iPhone

- making sure I am within 30cm from the router

- making sure that the WiFi name and passwords only have letters and no special symbols (it was right from the start)

When I plug the camera for charging, I start pairing it when I see blinking blue LED light. 
I do not have any additional devices close by from your list. 

The WiFi frequency is 2.4 GHz 

To add to the list of things above, I returned the camera for which I initially submitted this ticket, and bought a new one to test the hypothesis of a defective device, but I continue having exactly the same issue. 

I am puzzled, the support team escalated things to the eng team, but I never heard back from them. 

Any tips would be highly appreciated! 

[ByronP]

Hi HotelBudapest,

Thank you for your prompt reply. I appreciate the detailed information. I understand how frustrating it must be. Let's work together to find a solution.

Based on your answers, please do the following recommendations:

1. Set up your device using an alternative phone, iPad, or Android device.

2. Try to set the device using a different Google account.

3. Put the mobile device on airplane mode, then turn on Bluetooth and Wi-Fi and try to set it up again.

Additionally, could you share the case ID from your previous interaction so I can review it further?

Please keep me posted.

Regards,

Byron

[HotelBudapest]

Hello Byron, I will try your suggestions tomorrow and will update the ticket! Here is the case ID 9-9942000038599 that is still in progress in case this is helpful. 

Kind regards, 
HB

[ByronP]

Hi HotelBudapest,

Thank you for your prompt response. I appreciate the information. I'll review the case ID provided.

Please reach out to us tomorrow with your findings.

Regards,

Byron

[HotelBudapest]

Hello Byron, I eventually tried the options you provided and when i started with the number 3 it worked! 

[ByronP]

Hi HotelBudapest,

Thank you for your prompt reply. I'm glad that it was resolved.

Don't hesitate to reach out to us if you have any further questions.

Regards,

Byron