Cannot connect nest doorbell(battery) to new wifi pro after factory reset

[cgb4448]

I recently added the new Google wifi Pro and created a new network name(which I should not have done). I connected my speakers and hub without issue but when it came to my doorbell cam 2nd gen(using battery currently) and my nest outdoor camera neither would connect after several attempts. I ended up doing a factory reset and removed the devices from the home app. Still unable to find the device. I even connected my old router and went back to the original network name and password and carried that back to the wifi pro. I still cannot get the doorbell & camera to even be found. I have tried doing this through my android and my PC. Anyone have suggestions? I have tried setting it up as the only device prior to connecting my other devices as well

Thank you.

[MplsCustomer]

@cgb4448

Google Nest's process, when changing Wi-Fi, not clearly spelled out, calls for removing the Google Nest device from the Google Nest app or Google Home app while still on the old Wi-Fi network, THEN doing a factory reset, and then reinstalling while on the new Wi-Fi network.

[cgb4448]

Thanks for the reply. I had deleted the devices from the apps. I even did the factory reset. When that did not work I went back and changed my network back to my old router to see if the devices could be found that way and nothing. So I went back on the wifi pro and went with my original network name and password in an attempt to see if the devices would connect that way. The only positive is I have two cameras that are fully charged now lol.

[MplsCustomer]

@cgb4448

So, to be clear, if you are on your original network, you cannot re-add your devices in the Google Nest app or the Google Home app?

[cgb4448]

That is correct. It's like they have no capability of connecting through wifi. Tried using my wife's android phone as well

[janthadeus]

Hi folks,

I’m sorry for the trouble here. Let’s sort this out — a few questions: what’s the status light of your doorbell? How far is the doorbell from the router? What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)? Also, are there other devices connected to the same Wi-Fi where you’re trying to pair your doorbell to?

Give these steps a try: 
 

1. Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
2. Close all the apps running in the background of your phone, reopen the Google Home app then try adding it again.
3. Move your phone closer to the doorbell at least 10 to 12 inches close.
4. Restart your phone, turn it off for 60 seconds then turn it on.
5. Put your mobile device on airplane mode, then turn on Bluetooth and WiFi.
6. Try a different mobile device.

I appreciate the help, MplsCustomer.

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hey everyone,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie