Cannot connect to WiFi. Set up program doesn't even list choices anymore.

[dkdjad]

Replaced an old Nest Hello doorbell with a new Nest wired doorbell. Worked fine for one day and went off line. Was able to reconnect for a short time.  Now during the setup process it doesn't even list WiFi sites to choose from.

I have restarted it, Restored it, done everything possible to make it work, but it refuses to cooperate.

Someone please give me a clue as to how to fix it.

Nothing else that I have on WiFi is affected and my speeds measure in the 300's!

I believe I have a defective "New" doorbell!

[gilleslibre]

Is your doorbell close or far from your router? You might have a connectivity problem with this device. 

I had a similar problem with one of my five cameras; I added a wifi extender and the problem was resolved with this camera. 

Edit:  Ooops! Reread your message and I read that the different wifi are not listed. This is a different problem for sure!

[dkdjad]

I determined my unit was defective and solved the problem by replacing it with a new one which I was able to get working in less than 5 minutes.

[Lance_L]

Hi dkdjad,

I’m delighted to hear that the problem has been resolved. Thank you for sharing your solution with the Community.

Reach out if you have any other concerns or questions.

I appreciate your help, gilleslibre.

Best,

Lance