“Cannot connect to cloud” error when setting up new nest camera

[Rockymoon]

Can’t complete setup, because when I go to the step to agree to best terms it says “cannot connect to cloud” and I cannot progress any further.

[Rockymoon]

Internet connection is fine.  Frustrating as I cannot finish setup! 😞

[Rockymoon]

Turns out it was because I was using a Google for business account.  When I used a personal Gmail account it worked.  Frustrating though as half my Google devices are accross 2 accounts now.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Rockymoon]

Hi Brad, I've solved the issue by setting up my Nest camera through an old personal gmail account, so now my camera and Google WIFI are on two seperate accounts which isn't really ideal.  I'd prefer everything to be associated with 1 google account (which happens to have a google business subscription).  If you can share how to solve that then this would be great and likely help other people facing the same situation.

Thanks!

[Brad · Accepted solution]

@Rockymoon

I am afraid that Google G Suite accounts, or business subscriptions are not valid accounts. Only a standard Gmail account is accepted.

Best regards,

Brad.

[Rockymoon]

Hey Brad, while there are no doubtedly reasons for this, it creates a pretty cryptic and frustrating experience for new customers.  At least if the error message received gave some sort of reason it would help.  Anyway hopefully this thread will help someone else.

[GarrettDS]

Hey folks, 
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 
Garrett DS
 

[ZhiquanCao]

Same problem here. Seems like a Google Home app's bug.