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Cannot mount Google battery doorbell after charging

Deanna
Community Member

Extremely disappointed in the google battery doorbell.  Took off the doorbell to charge it.  I then tried to remount and it will not click into place and just falls off.  It looks like the release pin is stuck open.  Of course it is past the return period at the big box store I purchased it from and google store will only address items purchased from their store.  The doorbell is not even 60 days old and now completely useless.  After purchasing many Nest products, I cannot believe the mounting design would be so poor to fail after first charging.  

4 REPLIES 4

BrianNest
Community Member

This has happened to me as well on BOTH of my doorbells. Took them both off to charge for the first time and neither will click back into place. 

I agree that the release seems to be stuck.

If anyone has figured out a way to release a stuck release please post here. infuriating. 

GarrettDS
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

  1. Open the Google Home app

Google Home app

  1. .
  2. At the top right, tap your account.
  3. Tap Feedback 

and then

  1. tap the type of device you'd like to submit feedback for.
  2. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  3. In the feedback summary, write a brief description of your issue.
  4. Be sure to check the box for Screenshot and System logs.
  5. To submit feedback, at the top right corner, tap Send 

 

If you need anything else, please let me know.

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.