Cannot reconnect nest flood light camera to new network

[kaygee79]

I set up my google nest (hardwired) camera without issue in Nov of 2020. It's located on my garage roof which is at the end of my property and away from the main house. Today I changed my WiFi network name, and it will not reconnect to the network. I have reset it several times and it always fails on the "Connecting to assisting Nest device" step with "Can't connect to assisting device. We're having trouble connecting to the assisting device". Try again. Problem is that the other nest devices are far away in the house. I've called support and they suggested taking the camera inside to get it connected. So climb back onto the roof of the garage, unwire the camera, rewire it inside, connect it, unwire it, go back to the roof of the garage, and wire it back up. Seriously? How can there not be a way to reconnect this camera, especially since I did it without issue 4 months ago? I was only able to connect it to a new home (after removing a wemo device, because for some reason a wemo device was interfering with connecting the camera to a new home). Now however I would have to get a new nest aware subscription to cover just the garage camera, which is ridiculous since it was all working fine this morning.

[SteveT1]

Hi Kaygee79,

Sorry to hear about your experience with the Nest Cam with floodlight as well as the delay. Have you tried adding the camera back to the home with the Nest Aware subscription? Do you still get the same message?

Keep us posted.

Regards,

Steve

[SteveT1]

Hi Kaygee79,

I'm checking back in. We're still here if you need more help with your Nest Cam with floodlight.

Regards,
Steve

[kaygee79]

I got this to work in the end, I had to remove EVERYTHING from my home. Even if I had one WeeMo Smart Plug left in the home, the flood cam would not connect. It had to connect with nothing else in the home using the Google Home App. Then using the Nest App I connected the Nest Protect because the Nest App is smart enough not to just timeout the connection attempt. Instead, it tells you to get closer to the device, so I had time to walk between my garage and my house to get the connecting device (flood cam) and then to connect to Nest Protect. 

I actually had to connect the devices in a very specific order because the connecting device would fail half the time. It took most of the day to figure out the order as I walked between my house and the garage and connect, reconnect, disconnect over and over.  The fact that you are FORCED to connect via another device but Google Home isn't smart enough to know if that device is actually available or if it's a Google/Nest device AND connected to the right network is super frustrating. I shouldn't have to destroy my entire home to add one camera. 

[SteveT1]

Hi Kaygee79,

Sorry to hear about your experience in setting up. We'll take this as feedback. If you have feedback, or a feature request, please send that through your app by pressing the + in the top right hand corner of the Google Home App, or via feedback in the Nest app.

As we got our resolution here, I'm going to mark this one as resolved. Feel free to create a new thread if you have other concerns.

Regards,

Steve