Cannot scan QR code or read entry code

[Christy3]

I have two nest indoor wired cameras one the QR code and entry code is in perfect condition on the back of the camera on the other camera I have I don’t know what happened, but the QR code is not quite half visible in the entry code. I cannot read it all. Does anybody have any ideas? How I can get this connected and online? 

[MplsCustomer]

@Christy3 

Unfortunately, you need either the QR code or the 6-character alphanumeric Setup Code in order to reinstall Google Nest cameras. We've written down and saved our Setup Codes for years because of this.

[ByronP]

Hi Christy3,

Thank you for posting. I`m sorry that you can`t read the QR code or the set-up code. Help`s here.

Like @MplsCustomer said, unfortunately we need the QR code or set-up code to connect the camera. For this concern, please fill out this form, and our specialist team will reach out to you to check other options for your issue.

Let me know once you`re done.

Regards,

Byron