Cannot set up Nest Outdoor Cams

[MikeNC]

For background I have 5 older Nest cams (indoor and outdoor) which all show up in the Nest app as well as two newer Nest cams which only show up in the Google Home app. I’ve been a user since dropcam 1.0

A friend was moving and gave me his two Nest Outdoor Cams (which he removed from his app)

I cannot get either of them to set up on my account. If I try in Google Home it tells me I need to set them up in the Nest app. If I try to set them up in the Nest app, I get through all of the steps until the end when it says:

This device has been transferred to the Google Home app

Go to the Home app to set up this camera

along with two buttons that say “Not now” and “Go to the Home app”

if I select not now it just goes back to my 5 cameras in the nest app. If I select go to the home app it just jumps over to the home app and nothing new is there. I’ve tried both cameras 5-6 times and they both do the same thing. No errors messages and nothing that seems to indicate something isn’t right, but the cameras don’t show up anywhere. 

[MplsCustomer · Accepted solution]

@MikeNC 

Did your friend transfer those two Google Nest Outdoor Cameras from the Google Nest app to the beta "Public Preview" version of the Google Home app before giving them to you?

If so, maybe you need to upgrade to the "Public Preview" version of the Google Home app (https://www.googlenestcommunity.com/t5/Blog/Nest-Cam-Outdoor-1st-gen-expanded-support-rolling-out-in...) (we're not on that version). Or you could try contacting Support, since Google Nest does not seem to have any documentation on removing and reinstalling 1st gen cameras after they have been transferred to the "Public Preview" version of the Google Home app.

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[MikeNC]

Sure enough, he had enrolled in public preview. I upgraded my own account to public preview (had to wait a day for it to update) and sure enough, I was able to successfully add both cameras. Thanks!