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Google Nest keeps going off line

mgeller12
Community Member

‎07-21-2024 03:59 PM

I installed Nest two weeks ago. Since then I've had to restart it twice. What's the consensus on the best solution? A smart plug outlet?  I'm getting frustrated at the unreliability of the set-up. I'm not in the home, which is the reason I installed it.   Unplugging and plugging back in seems to work but is not ideal

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1 REPLY 1

nerys
Community Specialist
Community Specialist

‎07-24-2024 12:49 PM

Hi mgeller12,

 

Thanks for posting in the community!

 

I'm so sorry to hear that your Nest device keeps going offline; it sounds really frustrating. No worries; I'm here to help! Just to get started, I have a couple of questions that will allow me to provide the best solution for you. Can you please help me answer them?

 

  • Do you have a Nest Cam or a Nest Doorbell? What is the exact model?
  • How strong is the Wi-Fi signal where the device is located?
  • Does it show offline in the Nest or Google Home app or is it indicated on the Nest device?
  • Is the Wi-Fi router or access point within a reasonable range (1 to 15 meters) of between three and fifty feet from the Nest devices?
  • Has there been any recent change in the home Wi-Fi network?

 

If you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

 

Best regards,

Nery.

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