Cannot turn on Notifications on an iPhone - blank screen

[amberjack3]

I am unable to turn on notifications for Google Home in my iPhone 13. The screen to set this is blank. 

Steps to reproduce my issue:

1. From the Notifications screen on Google Home, it says “All Home app notifications have been turned off in this phone or tablet's settings” and has a link to “Turn on notifications.”

 2. Clicking the link takes me to my iPhone’s Settings screen for Google Home. Under Notifications it shows “Critical Alerts” is selected. 

 3. When I tap Notifications, it takes me to a screen that is blank with no options to change this setting. 

Please advise. I paid for the Nest monthly service but it is not usually without timely notifications. 

[MplsCustomer]

@amberjack3 

In the Google Home app, on the initial screen, if you go to Settings | Notifications | General notifications, what do you get? This is what we get:

For our camera, under Settings | Events, we have configured notifications.

[amberjack3]

This is what I see from the Google Home app under Settings | Notifications | General notifications:

 

[MplsCustomer]

@amberjack3 

What happens if, on your iPhone, you go to Settings | Notifications | Google Home (without going through the Google Home app)?

[amberjack3]

The screen is blank. See the image under Step 3 in my original post. 

[MplsCustomer · Accepted solution]

@amberjack3 

That seems quite odd. If, on your initial screen on your iPhone, you go to Settings | Notifications | Google Home, you should at least get a screen with one setting, showing "Allow Notifications" turned off (see screen shot below).

What's odd also is that, when I turn off iPhone notifications for Google Home, under Notifications my screen says just "Off", while yours says "Critical alerts". And your screen does not list "Camera"; do you not have any cameras or doorbells?

Maybe you could delete and re-install your Google Home app. Or check for updates; it was last updated a week ago and the latest version is 2.59.211.

[amberjack3]

I have 2 nest cameras in Google home and I’m able to control them and view history, but I’m receiving any notifications. 

[amberjack3]

Deleting and reinstalling the Google Home app fixed the issue, thank you!!

[EmersonB]

Hello folks,

@ amberjack3 I know how it feels when I don't receive notifications from the Google Home App. To confirm, have you tried to reinstall your Google Home App? Can I have the iOS version of your iPhone 13?

Keep me posted.

@MplsCustomer thanks for the help.

Regards,
Emerson

[EmersonB]

Hi amberjack3,

I just wanted to follow up and see if you still need any help? Let me know if you have any additional questions from here.

Thanks,
Emerson

[EmersonB]

Hey amberjack3,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Best,
Emerson