Cant conect to my camera, says already conected to another acount

[felipigu]

Cant conect to my camera, says already conected to another acount.

Could you help me to restart?

[MplsCustomer]

@felipigu 

That error message most commonly occurs when you are trying to reinstall a camera or doorbell in the Google Nest app or Google Home app, but it is already installed on your account.

Why are you trying to reinstall it?

[felipigu]

When I conect to the app, does not show the camera so this why I'm trying to reconect. 

[MplsCustomer]

@felipigu 

I don't know why your camera would simply disappear entirely from the Google Nest app.

But if you are attempting to reinstall your camera in the Google Nest app and are getting a message saying your camera is connected to another account, that probably means your camera is still connected to YOUR account, and cannot be reinstalled unless you do a "factory reset".

Unfortunately, as noted in the Help topic below, the only way to "factory reset" a 1st gen Google Nest Indoor Camera is to remove it from the Google Nest app, but you're reporting that it has disappeared from the Google Nest app.

https://support.google.com/googlenest/answer/9252162

Are you certain that you are logging into the Google Nest app with the same account you were previously using, and are connecting to the same Google Nest "home/structure"?  Do you have any status light on your camera?