Cant read QR code on my nest cam

[Lady_Belle]

I'm unable to read the QR code and do not know how to set it up after doing a factory reset what do I do

[MplsCustomer]

@Lady_Belle

Can you select "proceed without scanning" and enter the 6-character Setup Code that is printed above or below the QR code?

[aatienza]

Hey folks,

Lady_Belle, I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. If your phone can’t scan the QR code, you can manually type in the key or serial number.

1. Tap Continue without scanning at the bottom of the QR code scanning screen. Then type in your product’s entry key or serial number.
2. You can tap Find the code or Show me how, and the app will show you where the serial is located on your product.

Tip: If you have a hard time reading your Nest product’s entry key or serial number, take a picture with your phone’s camera. Then open the picture in your photo app and zoom in.

I appreciate the help, MplsCustomer.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad