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Cant setup doorbell

Helpless
Community Member

I can't seem to setup on home. The moment I scan the product or key in the code. It just goes back to scanning new devices. 

What could be the reason? Help!

7 REPLIES 7

Brad
Community Specialist
Community Specialist

Hey there,


I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. If that doesn't help, Factory Reset it until it starts to work for you. 


Best regards,
Brad

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

 Thanks but still not able to. Not sure why. My WiFi all works but everything I try to setup new devise it says it detects new Google wifi device.  I'm not sure if I need to reset all my configuration. Could it be that the transition from previous Google wifi app to Google home was not properly done? 

aatienza
Community Specialist
Community Specialist

Hey Helpless,

 

Let's check — what's the status light of your camera? Also, could you send us a screenshot of what's happening so I can take a closer look?

 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your help here, Brad and Archie.

 

How's it going? Still need our help?

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT