05-24-2022 12:28 PM
Hi have changed my wifi network and prior this removed all devices from the app, now the app keeps telling me to send message to someone else to reinstall all my devices and tried this, hard reset the devices and all that stuff back to out of box
I have a nest hub which connects fine
My other products will not connect no matter what I have tried and is so annoying
I have the nest doorbell battery
outdoor camera - battery
indoor camera battery
wired outdoor flood light
all the latest versions
what can i do i have tried deleting the home app change address and nothing wants to work
05-24-2022 01:39 PM
Many people in the last 9 months have reported this same problem. The most painless way to proceed is to give your new WIFI network the EXACT same name and password as it was before. This way the devices will find the WIFI and should re-connect.
If you want to go with the new WIFI network then I believe you need to do a FULL FACTORY RESET of the cameras before they can add to the new WIFI. BE SURE you do the factory reset and not just a reboot.
Here is the link with the instructions:
06-07-2022 09:53 PM
Hi folks,
I appreciate the help @EmptyNester. I wanted to check if you still need help with this. If you have other questions and concerns, feel free to let me know.
Thanks,
Steve
06-08-2022 10:59 PM
Hi there,
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.
Regards,
Steve
06-10-2022 08:46 AM
Hey folks,
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad